>E-commerce Reduce Cycle Time, Improve Employees' Empowerment & Facilitate customer support<

E-commerce help in reduce cycle time:
Firstly, cycle time is the amount of time it takes to complete a process, which is any process, for example are purchase order process and transferring of purchase order to invoice. With this reduction of cycle time, the customer can receive products ordered in a faster time. E-commerce can reduce this cycle time by eliminating the time taken to process between supplier, intermediaries and customers, which means when a customer placing an order, he or she is directly deal with the supplier website, hence it eliminate the processing time between the intermediaries and supplier. By have e-commerce, the customer can directly order the material or product needed no matter in what time and whenever they are with an access to the internet, because the e-commerce website is operate 24 hours per day, so no need to wait till the time the shop open. E-commerce reduce time taken for shipping, inventory accounting which adjust stock level, it also shorter the time taken to verify registration, account entry and transaction authorization.

E-commerce improve employees' empowerment:
E-commerce enable their employees to have freedom and right to access to transaction and system of the company, by doing so the employees can check on the transaction process that requested by the customer and providing feedback and process that transaction. This will eliminate the need of supervision on each of the employee, and let the employees have freedom to work on their own, hence it will increase their motivation to perform better. Beside that, the employee also can access to their work and perform their duty anywhere by accessing to internet, hence it provide flexibility to employee.

E-commerce Facilitate customer support:
Owners of the website can provide graphic user interface(GUI) on their website to enable the user can easily to view or click to order the product. Beside that, the website owners also can provide some picture or video about his product on the website to clarify to customers about the product. With e-commerce, they also can provide some customer services like Frequently Ask Question(FAQ) to support the customers' understanding. They also can provide their company information to enable the customer to contact them and prepare a forum to customer to left their comment.