E-Government in Malaysia : Its implementation so far and citizen's adoption strategies

As far as Malaysia is concerned, the implementation of E-government was initiated by the introduction of the Multimedia Super Corridor (MSC) in 1996. Under the e-government flagship, seven major projects identified which are Generic Office Environment (GEO), Electronic Procurement (eP) or better known as ePerolehan, Human Resource Information System (HRMIS), Project Monitoring System (PMS), Electronic Services Delivery (eServices), Electronic Labor Exchange (ELX), and E-Syariah. Besides these seven main projects under the e-government flagships, several government agencies has taken initiatives to introduce online services for the public projects, such as Public Services Portal (myGovernment), e-Tanah, e-Consent, e-Filing, e-Local Government (e-PBT), e-Kehakiman, Custom Information System (SMK), Pensions Online Workflow Environment (POWER), and Training Information System (e-SILA) which aims to increase the ease and efficiency of public service to people.
Consumers are encountered some problems with E-government application. New net users may find it difficult to use the sites because they don't know where to look for help or advice, or because the services themselves assume a lot of computer confidence. Users may be skeptical about how efficient, secure and reliable they can be. One of the worst things that can happen is a major breach of security in a key service. Many of the serious security problems discovered in today's network only become apparent when different systems start working together.
In order to encourage more citizens to adopt E-government application, the government should facilitate phone and face-to-face contact as the customer service aspect of E-government. In the long term however, E-government will mean that the public will increasingly interact with the government through a computer network. To this end the government has been introducing initiatives that will encourage people to go online, such as free computers in public libraries and publicly funded computer training for elderly. Such initiatives will certainly make E-government a more realistic prospect for everyone.